Blog
Knowledge operations, in practice
Field notes on customer academies, certification programs, and why training fades, plus what actually keeps it in people’s heads.
Certification Program Software: What You Need and What You Don't
Building a certification program? The capabilities that matter, the expensive ones that usually don't, and how to tell which you need.
Read the guideSpaced Repetition for Corporate Training: The Missing Layer in Your LMS
Your LMS tracks completion, not memory. How spaced repetition actually works, how to add it to a training program, and when you don't need it.
Read the guideElite Recall vs Thinkific: Course Hosting vs Knowledge Operations
Thinkific is built for creators selling courses. B2B training needs branded academies and retention. A specific comparison of where each one wins.
Read the guideWhat AI Should Actually Do in Corporate Training (It's Not Making More Content)
AI vendors promise faster course creation. But your problem isn't too little content, it's forgetting. What AI in training should really optimize.
Read the guideElite Recall vs Northpass: Customer Academy vs Retention Engine
Northpass is now Gainsight CE, and Gainsight's education flagship is Skilljar. How Elite Recall compares: retention engine, self-serve, $9 to $199/mo.
Read the guideHow to Launch a Customer Academy in a Week (Without an Enterprise LMS)
A day-by-day plan to launch a customer academy in one week: scope, blueprint, recall practice, branding, pilot, launch. No demo call required.
Read the guideBest Skilljar Alternatives in 2026
Skilljar is strong for enterprise CRM-tied academies. If you want self-serve setup or transparent SMB pricing, here are the alternatives worth a look.
Read the guideWhy Employees Forget 90% of Training (and What Actually Fixes It)
The '90% forgotten' stat is half-true. Here's what memory research actually shows about training retention, and the two methods that reliably fix it.
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