Service Level Agreement
This page summarizes baseline uptime and support expectations for enterprise-style operations.
Elite Recall targets a commercially reasonable support and availability posture, subject to exclusions, maintenance windows, third-party dependencies, and force majeure events.
Availability Target
The platform targets 99.5% uptime for the hosted service, measured over the applicable service period unless a different written agreement controls.
Support Expectations
Support response timing may vary by plan, issue severity, and contractual commitments. Enterprise arrangements may define higher-priority handling, overrides, and cooperation terms.
Exclusions
Availability calculations may exclude planned maintenance, emergency maintenance, customer-caused incidents, third-party provider failures outside reasonable control, and force majeure conditions.